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Computer Center


Frequently Asked Questions

  1. How do I get my username and password?
    Please visit Admission and Records Office or the Computer Center Lab to receive your email account login information

  2. How will I know when my account is ready?
    The student GOTRITONS Email will be launching on Thursday, September 1, 2016.

  3. How do I Install Microsoft Office 2016 on my device?
    Please visit our Computer Center homepage with the UOG website and navigate to our "How To's" section.

  4. How many installs of Microsoft Office do I get?
    You can install Microsoft Office on up to 5 PCs or Macs, 5 tablets, and 5 Smartphones. Please remain online during the download and installation.

  5. How do I reset my password?
    As of now, this service is unavailable until further notice. We apologize for any inconvenience.

  6. How long will my account stay active?
    Your account will remain active for the duration of 4-5 years until you graduate from the University of Guam.
    Terms and conditons subject to change

  7. Am I entitled to OneDrive and how much space do I get?
    Yes. All students will receive 1 TB (1024 GB) of storage space in their OneDrive.

  8. Who do I contact for assistance?
    You may call Computer Center Operations office at 735-2630/40 for technical assistance.
    You may also email us at operations@triton.uog.edu

  9. Will my E-Triton Student webmail still be active?
    No. Your E-triton Student Webmail account will no longer be accessible.

  10. Is there a specific Browser to use for my new GOTRITONS Email account?
    No. Feel free to use any modern web browser such as Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.

  1. Does the Computer Center provide orientation on computer operations, word processors (MS WORD), Internet, Email, Web, Statistical Software (SPSS)?
    Yes, the orientation is very basic showing users how to start the programs, save work and print. Please refer to training schedule at our homepage for more details
  2. Does Computer Center provide assistance and advice on data analysis?
    Yes, we will be glad to provide assistance and advice upon request.
  3. Does the Computer Center provide orientation or assistance for my lectures on computer related topics?
    Yes, see item #1
  4. Can I make arrangement to use the computing facility and Computer Lab for me and /or my students?
    Yes, please contact Computer Center to make arrangements.
  5. Does the Computer Center assist me in defining a computer system specs to meet my need, obtaining quotation, estimating computing cost in my research project or grant application?
    Yes, please contact Computer Center to make arrangements.
  6. Will the Computer center do computer repair or wiring?
    We will do our best to advise and / or identify the computer related problems, but the Computer Center is not a repair shop or a pickup and delivery service. The Computer Center does not do wiring or cable installation. However, the Computer Center can assist in identifying your computer problem if you can drop your system at the Center. The Computer Center will be able to assist you in obtaining your own service contract with vendors for maintenance and wiring or cable installation.
  7. What is the operation / maintenance schedule?
    More Information on the schedule can be found here.
  8. How can I get information, Communication, and Technology Support?
    UOG Employees must send in a request via the online help desk. The web address is helpdesk.uog.edu. Only employees with a valid UOG E-Mail address may use the helpdesk system. You may also call 671-735-2640/30 or email helpdesk@uog.edu for further details.
  1. How can I get a Smart Card?
    Please visit Enrollment Management & Student Success (EMSS) to obtain a smart card ID. Contact EMSS for more information.
  2. What do I do after I receive the card?
    Please visit the RFK Library to receive your barcode and current semester sticker.
  3. How do I get my smart card to work in the computer lab?
    Please visit Computer Center after add/drop period. The card must have a barcode from the RFK Library and current semester sticker. If you do not have these prerequisites, you must present a government issued ID and a current semester schedule.
  4. What if I forget the pin to my account?
    Please visit Computer Center with a valid student ID and schedule to retrieve/reset password.
  5. If I lose my card do I lose the files, or files on my smart card profile?
    You can retrieve a replacement at EMSS. Please be aware that Computer Center resets all accounts after each semester.Files may be retrieved if card is replaced during the same semester it was lost. Please note that computer center is not responsible of any files, or information saved on your profile.
  6. What happens if I forget my smart card?
    In order to use the computer lab, you must have your smart card.
  7. Can my card be used by someone else?
    No, smart cards may only be used by the owner of the smart card.
  8. Can I use the Smart ID card anywhere else in UOG?
    No, Smart Cards are only used to access Computer Center Main Lab PC's.
  9. Can I reload the number of paper to print?
    No, you are only given 300 papers a semester.
  10. How can I check how much paper I have left for printing?
    Please log in using one of the Smart Card Stations in Computer Center to view how much paper for printing.
  11. Can I print without using a Smart Card?
    No, in order to print you must have a smart card.


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