> UOG Events home page > UOG News & Announcements home page

FAQ

Computer Center

Contact Us

Email: operations@uguam.uog.edu
Phone: 671-735-2640/30

Computer Lab Hours

M-F:8AM - 9PM
Sa:9AM - 3PM
Sun & Holidays: Closed

Web Advisor Hours

New!
As of 31 March 2014 WebAdvisor will be available 24/7 except for the the following maintenance windows:
M-Th: 8PM - 11PM
F: 8PM - 1AM
Sa: 8PM - 11PM


FAQ

Frequently Asked Questions

  1. Does the Computer Center provide orientation on computer operations, word processors (MS WORD), Internet, Email, Web, Statistical Software (SPSS)?

    Yes, the orientation is very basic showing users how start the programs, save work and print.

  2. Does Computer Center provide assistance and advice on data analysis?

    Yes, we will be glad to provide assistance and advice upon request.

  3. Does the Computer Center provide orientation or assistance for my lectures on computer related topics?

    Yes, see item #1

  4. Can I make arrangement to use the computing facility and Computer Lab for me and /or my students?

    Yes, please contact ITRC/Computer Center to make arrangements.

  5. Does the Computer Center assist me in defining a computer system specs to meet my need, obtaining quotation, estimating computing cost in my research project or grant application?

    Yes, please contact ITRC/Computer Center to make arrangements.

  6. Will the Computer center do computer repair or wiring?

    We will do our best to advise and / or identify the computer related problems, but the Computer Center is not a repair shop or a pickup and delivery service. The Computer Center does not do wiring or cable installation. However, the Computer Center can assist in identifying your computer problem if you can drop your system at the Center. The Computer Center will be able to assist you in obtaining your own service contract with vendors for maintenance and wiring or cable installation.

  7. What is the operation / maintenance schedule?

    For the Main Servers requiring operation staff: Please call to get updated schedule. Operations: 735-2630/40/35 See Operation & Maintenance Schedule.

  8. What is the operation / maintenance schedule?

    UOG Employees must send in a request via the online help desk. The web address is helpdesk.uog.edu. Only employees with a valid UOG E-Mail address may use the system.