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Computer Center



*For more information on Projects please contact 735-2640.


Back Bone    Status: Ongoing

BO, CALS, SC, EC, Lecture Hall, HSS, Student Center, SOE, FA, SNHS, LG, FH, Science Annex, and WHB buildings have been migrated to the Nexus. Major support departments located in Business Office, LG building, and Fieldhouse network are now running at 10GB capacity. The rest of the buildings have been migrated to run at 1GB capacity, and are in plans to be configured to 10 GB capacity. Buildings running 1GB capacity do not have switches capable of running 10GB throughput, and must be upgraded to a Cisco 10 GB switch. In addition, Fiber Optic lines running to buildings must be connected to 10GB SFP’s. Assessments of buildings must be performed prior to expanding throughput. Updates will be posted immediately.

Wireless   Status: Ongoing

To improve network connectivity for students, All dorms are in the process of Network upgrades. As soon as the dorms are connected to UOG's network, ITRC will install network equipment accordingly. See list for more information.

University of Guam

Office 365   Status: Ongoing


  • Office 365  provides online services that allows collaboration and easy information sharing
  • Office 365 online services include basic word and data processing programs and other advanced cloud sharing services such as OneDrive.
  • Office 365 provides 50 GB of mail storage, and 1 TB of OneDrive Cloud storage.
  • Office 365 allows access to all its services with internet connection
  • Office 365 comes with the full office suite available to install for 5 local client machines for a variety of devices. (Pending administrative decision).
  • Office 365 uses a shared organization directory that allows easy user communication and group coordination.

Migration Process

In progress: Faculty/Staff Migration to Office 365.

Coming Soon: Office 365 for students. In the process of testing for effective etriton to Office 365 student migration.


Skype for Business | VOIP

Status: In Testing

University of Guam

Facutly and Staff that have migrated to Office365 Email will have the opportunity to use Skype for Business for video conferences as an option for hosting meetings and other sessions.

Benefits & Features:

  • Professional collaboration and meetings
  • Connect with anyone, anywhere, on your favorite device
  • Highly secured and protected from outsiders
  • Support for video, meetings and, voice conferences
  • Cross platform

Operations has enabled and tested VOIP for Office365. Testing was successful with multiple Office365 users in the cloud and across multiple platforms and deivces (Laptops, Smartphones, Desktops, etc...)



Status: In Training

In conjunction with GTA Teleguam, the Computer Center is being trained on AVAYA Phone Systems. After training is completed, testing will be initiated  by deploying test Avaya phones to major support departments: School of Nursing and Health Sciences, School of Business and Public Administration, Business Office, and Human Resources Office. Migration must be approved by administration before being implemted fully.



Status: In-house Testing

Footprints Helpdesk system provides quality service by providing a reliable tracking system with an integrated quality control process. This allows the helpdesk team to properly provide quality services based on generated statistics. ITRC Operations will soon launch an updated HelpDesk System early 2016.

Benefits & Features:

  • Improve efficency by simplifying and automating routine tasks.
  • Reduce total cost of ownership by enabling users to resolve common issues on their own
  • Improve satisfaction with an easy-to-use interface and mobile capabilities
  • Maintain compliance as users document, record and centralize IT related tasks.
  • Create business value and reduce risk with better visibility into the IT environment. 



Status: LIVE*


SoftDocs redefines business processes and workflow, eliminating the need for paper and improving productivity campus wide.

*Softdocs is currently live in core Administrative operations offices with HUman Resources Office, Payroll, Admissions and Records, Financial Aid, Business Office, Bursar, and Procurement. More improvements in optimizing workflow and laser print forms and performance evaluations.



Status: LIVE

The ePayment, SmartPay, eBill, MyPaymentPlan, and Cashiering components have been implemented. Setup and testing of the eMarket solution is ongoing. Its anticipated live implementation date will be Spring 2016.