Joint Information Center - JIC Release No. 58
April 7, 2020, 12:55 p.m. (ChST)
DPHSS Division of Public Welfare; Updated COVD-19 Hotline
The Department of Public Health and Social Services (DPHSS) tested 13 individuals
for COVID-19 on Monday, April 6, 2020 with conclusive results. One tested positive
through DPHSS and 12 tested negative for SARS-CoV-2. Additional results will be provided
later this evening once today’s test results are finalized.
Guidelines for Public Welfare Applications (SNAP, Cash Assistance, Medicaid, MIP,
CCDF)
DPHSS Bureau of Economic Security (BES) advises its clients that BES program applications
and forms may be downloaded from the department’s website at http://dphss.guam.gov/bes-resources/
You can also follow these instructions to download forms:
- On the address bar type www.dphss.guam.gov
- Click on DIVISIONS drop down and select Public Welfare (DPW)
- Scroll down and click Bureau of Economic Security or to the right of this page under DPW Resource Links. Click on the BES Resource Page. Either page provides information and forms.
- Click on the form that you want to download, for example, Application for Public Benefits.
Signed documents may be submitted to drop boxes located outside all three DPHSS sites
or emailed to dphss.bms@gmail.com.
Required Documents
(Note: Other documents may be required depending on your household situation.)
- Identification: Driver's License, Guam Identification Card or Passport. Etc.
- SSN: Social Security card for each household member or receipt of application for a number.
- Residencv/Household Composition: Landlord's statement, GHURA contract, Statement of Living Arrangement (if living
with individuals other than your family, Mayor's Verification).
- Earned Income: Current month’s check stub(s) for the last 30 days, employment verifications and
filed gross receipts/1040 Form and/or Statement of Self-Employment Earnings.
- Citizenship/Alien Status: Birth Certificate, Naturalization Certificate, Certificate of Citizenship, United
States Passport, Permanent Residency Card (green/pink card), Permanent Resident Aliens
must bring proof of 40 qualifying quarters from the Social Security Administration
(SSA).
- Unearned Income: Award Letters from SSA, VA or Retirement Income, Court Order or statement from the
Absent Parent for child support received, statement by friends or relatives about
money you receive. Interest statement from Trust Funds, C3A Annuity Card, Alimony
Records.
- Unemployed Status: Letter of termination/resignation and the date and reason for leaving employment,
certification layoff or reduction of hours.
- Pregnancy: Doctor's statement of pregnancy and expected date of delivery.
- Disability: Medical examination report or other written statement from licensed physician or
certified psychologist.
- School Enrollment: Verification of enrollment for all school age dependent (Cash Assistance only) or
children 16 years of age or over (SNAP only).
- Deductible Expenses: Rent or mortgage receipt, lease agreement and/or contract, power, gas/fuel, water.
sewer, telephone and trash receipts or bills. Court Order or statement from custodial
parent for child support payments made to dependents outside the household. Home insurance
policy. Bills or receipts for medical expenses, medical insurance premiums and medical
insurance card.
- Resources: Current checking account, saving(s) account(s) statement (s), stocks and bonds statement(s),
credit union account(s), time certificates, lump sum payments, vehicle registration(s)
and bank's statement principal balance on the car(s) vehicle appraisal (Not required
for SNAP if the Household is an "Expanded Categorically Eligible" case).
- Real Property: Real property tax statement for all properties including off-island properties.
- Guardianship: Legal guardianship documents or child custody court documents.
Reporting Changes
For households submitting change reports, please provide supporting documents such
as proof of loss/termination/reduction of income, birth certificates and SSN or proof
of SSN application for newborn or additional household member(s), etc. The Change
Report form is also available at http://dphss.guam.gov/bes-resources/
Medicaid and MIP Clients
Households under Medicaid and Medically Indigent Program who are due for renewal in
April and May are still required to submit their renewal forms through the drop boxes,
USPS mail, or by email. Clients are advised to provide reliable contact information
for the DPHSS eligibility staff to contact them for interviews or for additional information.
Call 311 for COVID-19 Related Inquiries
To address COVID-19 related inquiries, the Office of the Governor has launched a COVID-19
hotline. Starting today, residents with inquiries on Public Welfare may also avail
of 311 and pick menu item 2.
Local numbers can call 311 and be patched through the following menu:
- Medical questions regarding COVID-19 (DPHSS Nurse Triage). ADA Dedicated Number is (671) 687-6170.
- Operational daily, from 6 a.m. - 10 p.m.
- DPHSS Division of Public Welfare (SNAP, Medicaid, MIP, Cash Assistance, Child Care Development Fund)
- Operational Monday through Friday, from 8 a.m. - 5 p.m.
- Report a business in violation of the Social Isolation Directive (Department of Revenue and Taxation)
- Operational Monday through Friday, from 8 a.m. - 5 p.m.
- Report an individual in violation of the Social Isolation Directive (Guam Police Department)
- Business owner with questions on economic relief (Guam Economic Development Authority)
- Operational Monday through Friday, from 8 a.m. - 5 p.m.
- Employment and unemployment guidance (Department of Labor)
- Operational Monday through Friday, from 8 a.m. - 5 p.m.
- Counseling Crisis Hotline (Guam Behavioral Health and Wellness Center)
- General Inquiries (Joint Information Center)
- Operational Monday through Friday, from 8 a.m. - 5 p.m.
The Joint Information Center (JIC) is currently experiencing technical issues. If
you receive a call from (671) 478-0208, please disregard the call. While the JIC works to address this issue, please utilize
the other JIC lines available: (671) 478-0209/10.
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