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Safety and Security - Alertus
Safety and Security - Alertus
Mass notification in the event of a campus emergency
The University of Guam Safety and Security Office (SSO) will use the Alertus mass notification system to notify the UOG Community of high-priority, active threats on campus.
The Alertus desktop app will simultaneously notify those who are using UOG-issued computers of an ongoing or a sudden potential threat. The emergency notice will flash on the computer screens of those who have downloaded the Alertus system.
In an emergency, the mass notification will be followed by more detailed information through the university’s normal channels such as our email and mobile phone messaging and social media platforms if applicable.
This Alertus system will be installed on work computers only. Subsequent rollouts will be expanded to mobile phones for employees and students.
The Office of Information Technology is working with the SSO in this effort.
To learn more, view our Frequently Asked Questions on this page.
To install Alertus, view the Installation tab on this page.
If you need help getting Alertus installed, contact Office of IT Helpdesk:
Email: helpdesk@triton.uog.edu
Phone: (671) 735-2640
If you want to report or have a concern about on-campus, security call (671) 888-2456.
Frequently Asked Questions
Question: What is Alertus Desktop?
Answer: Alertus Desktop is a desktop notification app.This system allows University of Guam
employees to receive emergency notifications affecting the UOG campus. It is available
for Windows and Mac computer systems. When the university issues an emergency alert,
all computer desktops and laptops running the Alertus Desktop app will display a full-screen,
pop-up alert message about the emergency on campus and what actions to take.
Q: Is this for employees only? What about the students?
A: For now, the system applies to all employees (faculty, staff, administrators). Employees
can relay the information to students or visitors within their areas at the time of
messaging. Subsequent rollouts will be expanded to include students.
Q: When will this take effect?
A: The initial rollout is scheduled for the latter part of 2023. Mobile phones are
not covered by the initial rollout.
Q: How do I install it?
A: Step-by-step instructions are available on the Installation tab on this page.
Q: I am hesitant to install this on my own. How can I get help?
A: The Office of IT Helpdesk can assist you with the installation. You may reach out
through the email and phone provided below.
Q: How long does the installation take?
A: It takes about 3 to 5 minutes barring any other technical issues on your computer.
Q: Can I opt out if I do not want this alert system on my work computer?
A: No. It will be mandatory for all UOG-issued computers and other compatible official
UOG electronic devices.
Q: How do I know Alertus Desktop is installed and working correctly?
A: You will see an Alertus Desktop icon (insert image of the icon) at the bottom right
in your system tray (Windows) or on the top menu bar (Mac). You can verify that the
software is functional by clicking its icon. It should indicate “Status: Operational.”
If Alertus is not operational on your computer, please contact the Office of IT Helpdesk
at helpdesk@triton.uog.edu or (671) 735-2640.
Q: Do I have to do something to see alerts?
A: No. Alerts are shown automatically if you are logged in and using the work computer,
and the Alertus Desktop app status is operational.
Q: Will Alertus work outside of campus?
A: No. The software is designed to work only within UOG’s wired and wireless network.
Alerts may also be sent to computers using an active UOG VPN connection.
Q: Will the alert take over my screen completely? How do I turn it off after I have
seen it?
A: Yes, it will take over your entire screen but after you have read the information,
you can easily turn it off by clicking the “ACKNOWLEDGE” button.
Q: What types of emergencies are covered by this alert system?
A: These can range from an active shooter scenario to a fire situation, earthquake follow-up,
storm notifications, a hazardous material risk, or other urgent safety issues.
Q: Does Alertus track any of my computer’s information?
A: No. The Alertus Desktop app does not collect any personal information or data from
your computer.
For more information, please contact the Office of IT Helpdesk:
Email: helpdesk@triton.uog.edu
Tel: (671) 735-2640
University of Guam
Unibetsedȧt Guåhan
UOG Station
Mangilao, Guam 96913
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The University of Guam is a U.S. Land Grant and Sea Grant Institution accredited by the WASC Senior College and University Commission. UOG is an equal opportunity provider and employer committed to diversity, equity and inclusion through island wisdom values of inadahi yan inagofli'e: respect, compassion, and community.
