ISO | Policy

ISO | Policy

ISO | Policy

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The Information Security Office (ISO) is responsible for the development and maintenance of campus policies. We focus on the protection of information and information systems across the University.

The University of Guam (UOG) safeguards the privacy of all visitors to our websites and applications. This notice describes our privacy policy as it relates to the collection, protection and disclosure of information resulting from the use of University websites and applications; both information that is collected automatically and information you provide voluntarily. The University of Guam does not redistribute or sell personal information collected through our websites and applications.


  • Administrative Assistants of each school/college are required to have a Helpdesk account. If this is not already in place, training and instructions will be given accordingly.

  • All UOG Staff/Personnel are required to provide in advance a one week notice to the Office of IT prior to any off-island departure.

  • Notice will be done by notifying the departments appropriate administrative assistant to file a helpdesk ticket on the personnel's behalf. See below for how to create a helpdesk ticket.

  • The Office of IT will create conditional access policies to reflect the ticket request.

  1. Login at 

  2. Click on "Create IT Helpdesk Ticket" on the top left hand side.

  3. Fill up the necessary contact information accordingly.

  4. At the Ticket Information section, under Ticket Type, select "IT Access Travel Notice".

    • Input the following information, based on the personnel's travel information:

      1. Departure Date 

      2. Return Date 

      3. Travel Location(s) 

  5. At the Description section, comment any special and necessary access/information that the Office of IT should be aware of.

  6. If approved, share the personnel's contact information for direct contact if the situation requires it.


Monday - Friday: 8AM - 5PM


Phone: (671) 735-2640

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