Business Office

Business Office

Business Office

Business Office

Business Office / Comptroller's Office

Hours of Operation

Monday through Friday, 8am to 5pm.  Closed on Weekends and Holidays.

Vendor payments are released at the Cashier, Admin Bldg. Monday - Friday from 8 a.m. to 5 p.m.

Pick-up vendor payment or student checks (Pell, Merit, etc.) at the Business Office.  Must have valid photo (I.D.) identification card.

Online Payments can be made through Self-Service.
Cashier - Business Office: Tel. (671) 735-2923

Cashier Services

  • Tuition Payments with Delinquent Accounts
  • Payment Plan Adjustments
  • Award Inquiries
  • Hours of Operation - Monday - Friday from 8:00 a.m. 4:00 p.m.


If the receipt of your award results in a credit balance on your student account, the University will issue a refund to you via check or direct deposit.

Fastest Way to Receive Your Refund

Direct Deposit is the fastest and most secure way to receive your refund. By electing this option, a student's refund will be directly deposited into their checking account, at the financial institution of choice, which will ultimately be faster than waiting for the check to arrive in the mail. Students who do not enroll in the direct deposit of student refunds will have their refund issued by check.

If you are using Tuition Assistance (TA) to pay for your education and drop or withdraw from a course, the Department of Defense requires that University of Guam return any unearned TA funds to the department based on how much of the course you completed and that you pay a portion of those returned funds. You may owe a portion of your tuition to the University of Guam and/or a portion to your military branch. 

16 Week Course Withdraw Submitted*
Before or during weeks 1-2 100%
During weeks 3 – 4   75%
During weeks 5 - 8 50%
During week 9 (60% of course completed) 40%
During weeks 10 - 16 0%


Before dropping or withdrawing from a course, please contact your ESO (military education office) or the University of Guam’s Military/Veteran Student Services to determine how it could impact your Military Tuition Assistance and potential repayment obligations.

*A 4 week course, 5 week course and 7 week course, are 60% completed at 2.4 weeks, 3 weeks, and 4 weeks, respectively. For more information contact your ESO or UOG's Military/Veteran Student Services.

Contact Us

Abigail R. P. Martin
Tel: (671) 735-2942

Elsa Flores
Associate Comptroller / Bursar
Tel: (671) 735-2913

Merlita Azicate 
Grants Management Supervisor
Tel: (671) 735-3001

Romar Tapeceria
General Ledger Supervisor
Tel: (671) 735-2911

Marie Louise Jorolan
Bursar Supervisor
Tel: (671) 735-2945/46

Liz Guruwaen
Payroll Supervisor
Tel: (671) 735-2950 

Supply Management Administrator
Tel: (671)735-2925