IT | Faculty & Staff Services

Faculty & Staff Services

IT | Faculty & Staff Services

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Faculty & Staff Services

Click here for instructions

 
Faculty downloadable information can be found here
Having problems? Tell us on HelpDesk! Learn more.
 
  • Send a request with the approval from the respective administrator (VP, Dean, Director) to the OIT/Computer Center for account setup.
 
  • Make sure the necessary wiring connection in place (coordinate with Admin and Plant Management)
  • Work station with necessary OS and software and network card (check with your Administrator and IT Coordinator)
  • Learn about our wireless network here.
  • Send an application to HRO for registration
  • Access will be setup by the OIT/Computer Center using HRO’s registration

Note: Access setup process will be run automatically at 3PM daily.

  • SPSS is available on all OIT/Computer Center labs as well as other computer labs on campus.
  • SAS in the central server is available for access. Send an application to the Center for SAS access setup.
  • Antivirus software is available to all UOG Employees
  • Submit a HelpDesk request and drop your computer to the OIT/Computer Center for servicing.
HelpDesk, Email and WebAdvisor Training/Orientation: Please contact our office at (671) 735-2640 or email us at helpdesk@uog.edu
User must back up important data and create an IT Helpdesk ticket for formal documentation before turning in hard drives. Please contact the UOG Office of Information Technology at (671) 735-2640 for more information. 

Software Downloads 

Please be advised that you will need to login with your Student, Faculty or staff office 365 email credentials to activate the software. Should you have any questions, please contact the Office of Information Technology at (671) 735-2640.

UOG VPN login credentials need to be obtained from the Office of Information Technology. To obtain credentials, submit a VPN request form along with the request form for VPN Credentials. Upon receiving login credentials, click on one of the download links below to download the VPN software to your computer. Should issues arise please contact the Office of Information Technology at (671) 735-2640.

Click here to submit a VPN request form.

Click here to submit a request for VPN Credentials

Download to Cisco VPN Software

Mozilla Firefox 52.3 ESR for use with WebUI Microsoft silverlight issues. If issues arise, please contact the Office of Information Technology at (671) 735-2640.

TeamViewer establishes incoming and outgoing remote desktop and computer-to-computer connections for real-time support or access to files, networks and programs. Should you have any questions, please contact the Office of Information Technology at (671) 735-2640.


COMPUTER LAB HOURS

Monday - Friday: 8AM - 7PM
Saturday: Closed
Sundays & Holidays: Closed


CONTACT OFFICE OF IT

Email: helpdesk@triton.uog.edu
Phone: 671-735-2640/30
Monday - Friday: 8AM - 10PM
Saturday, Sundays & Holidays: Closed


CONTACT NETWORK SUPPORT

Email: uognoc@triton.uog.edu
Phone: 671-969-2205

Office number is available 24/7 for emergency network outage support


CONTACT MOODLE HELP

Phone: 671-735-2620/21
Email: moodlehelp@triton.uog.edu
Monday - Friday: 8AM - 5PM Sundays & Holidays: Closed


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