IT | UOG Helpdesk

UOG Helpdesk

IT | UOG Helpdesk

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About Helpdesk

The UOG Helpdesk is a ticketing system that provides UOG employees a platform to request or inquire about technical inquiries regarding systems and services provided or handled by the UOG Office of Information Technology (IT), UOG Maintenance, and/or the UOG Office of Institutional Effectiveness (OIE).

There are three (3) types of requests that can be made through the UOG Helpdesk system, which include the following:

Create requests for any technical inquiries involving: 

  • Computer issues
  • Domain (.gu) support / requests
  • Email: Activation / setup / problem
  • Error message(s) at startup / program use
  • Install / setup supported software
  • Lab reservation
  • Colleague program support
  • Network connection(s)
  • Printer errors / network printing
  • UOG Website support
  • Virus / malware problem
  • Other inquiries

Create requests for any inquiries involving:

  • Alumni data
  • CollegeNet
  • CROA
  • Program review data
  • Qualtrics
  • TracDat
  • Other inquiries

Create requests for any inquiries involving:

  • Air-conditioning
  • Capital improvement projects
  • Carpentry
  • Custodial
  • Electrical
  • General maintenance
  • Grounds
  • Plumbing
  • Safety & security
  • Other inquiries

Login into Helpdesk

Login using eduroam credentials.

How to Guides

Learn more about Helpdesk here.


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Monday - Friday: 8AM - 7PM
Saturday: Closed
Sundays & Holidays: Closed


Phone: 671-735-2640/30

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